Amazon Externship

This externship project focused on understanding and improving warehouse employee experiences at Amazon fulfillment centers. I conducted a multi-sourced sentiment analysis using publicly available data from Glassdoor reviews and YouTube employee testimonials to build a picture of the warehouse worker experience.

Tools & Methods: I built a thematic tagging system across 12 sentiment categories, like physical strain, management quality, scheduling flexibility, career progression, compensation, safety, pace of work, break adequacy, seasonal pressure, peer dynamics, training quality, and turnover intent. I also used Excel for data organization with pivot tables, frequency analysis, and segmentation by reviewers. Through the project I learned about the SCQA framework for structuring problems and the Pyramid Principle for organizing recommendations.